At Richards Honda, we want every customer to be completely satisfied with the service they receive with us. Take a look at what several of our Service Department customers have to say about their experiences at Richards Honda.
"Great Service"
Pros:
professional staff
Cons:
none
Convenient & covered drive through service department. The facility has a nice waiting area with flat screen TV, comfy couches and refreshments.. Private-ish counters for each serviceman to go over your service(s) with you. Daniel waited on me last time (September 2009) and he was very personable and thorough. I like that I can schedule appointments online. --jooleanne via Edmunds.com
"Sincere, upfront service treating one fairly and courteously"
Pros:
Upfront, polite, honest, sincere, listens to customer's needs
Cons:
None
I have never been more pleased and impressed with th eservice I received for my 90K service on my 2004 Honda Civic Hybrid. The receptionist seemed interested in me, not just my business, carefully explained what would be done so that I could be sure I wasn't being 'sold' extra items not listed in the owner's manual as my previous service dealer always did, told me the price I would pay, and the adjusted price when I said I didn't need one item and needed another, and told me how long it would take. I felt confident and like a person who happened to be a customer. I have never had such a feeling of being treated fairly by a car service dealer, except for an Olds dealership in Col's OH twenty-five years. I was happy to drive 60 miles instead of five because of what I felt I could expect. That feeling proved to be justified by the courtesy and price,which matched what I was quoted.
I firmly believe that the behavior of all employees in an organization reflects the corporate culture from the top down. One can't fake sincerity, and Richards Honda, based on my experience, is up front , honest, sincere, and seems to genuinely care about it customers. It seems to me that the employees like their jobs, where they work, and the customers.
I think the Richards Honda model for treating service customers should be used as a model and standard by the Honda Corporation for all its other dealerships.--volkdancer via Edmunds.com